Delivery terms and ordering

General

EMLANOOR, Business ID 3354371-4 sells products to companies and adults. These terms and conditions apply to ordering products from our online store and to similar deliveries.

All products and their prices can be found in our online price list.

Product prices include customs duties.

Product prices include delivery costs.

We reserve the right to change prices and delivery costs.

Product prices do not include VAT.

Delivery terms

We will process your order promptly within 48 hours.

Product delivery times vary between 3 and 18 days, depending on the product to be delivered.

Please note that if you order multiple products, you may receive your order in multiple installments and at different times.

Order terms

The customer must be 18 years of age or older and must have a permanent personal address.

Products are ordered in the online store by transferring them to the Shopping Cart, filling in the subscriber information and proceeding to pay the contents of the shopping cart to the online payment service. The shopping cart shows the total amount of the order. When the order is ready for payment, you will be taken to the payment page. The payment service provider is Shopify Payments, which offers online payments. After the order has been returned from the bank, the order is registered as paid in the online store and the order is ready for processing. The customer will receive an automatic confirmation of their order in their email. Please provide us with your correct email address so that we can send you an order confirmation. All customer information is treated confidentially. The contact information requested when ordering will be used to process the order and deliver the products.

Once we have received your order, you will receive an order confirmation from us by email, which shows your order information. If you have any questions regarding your order, we ask you to contact our customer service by email asiakaspalvelu@emlanoor.com. When dealing with our customer service, always have your possible customer number and order number available. When you receive the products you ordered in a package, always check that the contents of the package match the products in the order confirmation.